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Surf Shop Returns & Refunds

This policy covers products bought in the Vibes Surf shop (online and in store). Surf camp bookings follow the Camp Refund Policy: https://vibessurfbali.com/pages/camp-refund-policy

1. Return window

You can return or exchange a product within 14 days of receiving it. Items must be unused, unwashed, with all tags and original packaging, and in the condition you received them.

2. Items that cannot be returned

Surfboards and any custom or made-to-order products (custom fins, shaped boards, special orders)
Sale and discounted items
Swimwear and underwear (for hygiene reasons)
Wax, leashes and other consumables once opened

These items can only be returned if they arrive damaged or defective.

3. How to start a return

Message us on WhatsApp or KakaoTalk with your order number, the item, and the reason, or email parco.surf@gmail.com. We will confirm the return and tell you where to send it or when to bring it to the shop. Please do not send anything back before we confirm.

4. Shipping costs

For change-of-mind returns and exchanges, you pay the shipping both ways. If we sent the wrong item or the product arrived damaged or defective, we cover all shipping costs.

5. Refunds

Once we receive and check the item, we issue a store credit for the product price within 5 business days. Store credit never expires and can be used online or in store. Original shipping costs are not refunded.

If the item was damaged, defective, or not what you ordered, you can choose a refund to your original payment method instead. Card refunds can take 5–10 business days to show on your statement.

6. Exchanges

Want a different size or colour? Start a return as above and tell us what you would like instead. If the new item is in stock we will reserve it for you; price differences are charged or credited.

7. Damaged or wrong items

Check your order when it arrives. If anything is damaged, defective, or wrong, contact us within 7 days with photos and we will replace it or refund you in full, including shipping.